Owner FAQs

What needs to be done to prepare a property for Rent?

The property should be presented in the best possible condition to attract the highest quality tenant.

Our recommendation is that all debris and personal belonging, should be removed. Neutral window treatments should remain.

As tenants are required to maintain the yard in the condition provided to them at move in, the yard should be freshly mowed, weeded, trimmed with leaves and debris removed. Shrubs and flower beds should be cleaned out. Owners should not expect tenants to absorb cost of chemical treatments, verticut, or seeding.

How will a property be Marketed?

Your home will be advertised through our website under “Rental Listings” as well as through most of the major rental advertising websites such as Hot Pads.com, Trulia.com, Zillow.com, etc. If applicable your home will have a sign in the yard for further advertisement

What is the pet policy?

This will be a decision of the property Owner.

Statistics indicate that 75% of renters of single family homes own pets, a smaller amount in duplexes or apartments. Restricting pets may reduce the number of qualified applicants. It is often preferable to consider allowing pets with an additional non-refundable pet fee, plus an additional charge per month per pet. If you allow pets, the tenants will sign a special pet addendum outlining their obligations.

What is the policy on Smoking?

It is common to restrict smoking inside the property. This does not significantly reduce the marketability of the property.

How and when do I receive my proceeds?

Proceeds are distributed from our office on or before the 15th of each month by US mail or direct deposit to your bank account. You may find your statement on our owner portal as well as many other helpful reports, or we can send the statement by US mail.

What happens if a Tenant does not pay the rent on time?

The rent is due on the first of each month and is considered late if not postmarked by the 5th. A late fee is imposed on the account the 6th of each month and the property manager will contact the tenant for payment. If payment is not received Town & Country will start the eviction process in accordance with state and federal laws.

What happens if the Tenant(s) leaves before the end of the lease?

If tenant(s) choose to leave prior to the lease termination date, they forfeit their deposit and is required to pay one month’s rent. Any damages that may incur while the tenant was in the home will be billed to the tenant. If the security deposit does not cover the damages the tenant is sent a bill for the remainder amount. If the leaving tenant does not pay the amount due, the matter will be turned over to a collection agency.

How is the owner protected for Tenants damaging the property?

The refundable security deposit taken at move-in is usually sufficient to handle the minor damages and necessary cleaning.
Should the tenants leave the property owing more than is covered by the security deposit, they will be billed. If they do not pay, the matter will be turned over to a collection agency

How are repairs to the property handled?

We hold a maintenance reserve for each property and will handle minor maintenance issues up to that amount. If any maintenance issue goes over and above, your Property Manager will receive a bid from one of our approved, licensed and insured vendors. he Property Manager will then present the bid to the homeowner for approval.

Lease Renewal What to do

The tenants are required to leave the property in the condition they received it, normal wear and tear excepted, so it makes sense to start with it in top condition. Town and Country Property Management, Inc. can help you with property preparation and will also assist to put the home back into that condition when the tenant leaves and charging the tenant as appropriate. We will make recommendations and schedule the necessary work to be done.