Owner FAQs

What needs to be done to prepare a property for Rent?

The property should be presented in the best possible condition to attract the highest quality tenant. The tenants are required to leave the property in the condition they received it, normal wear and tear excepted, so it makes sense to start with it in top condition. Town and Country Property Management, Inc. can help you with property preparation and will also assist to put the home back into that condition when the tenant leaves and charging the tenant as appropriate.

All debris and personal belonging, including washer, dryer, and lawnmower, should be removed. Neutral window coverings should remain.

As tenants are required to maintain the yard in the condition provided to them at move in, the yard should be freshly mowed, weeded, trimmed with leaves and debris removed. Shrubs and flower beds should be cleaned out. Owners should not expect tenants to absorb cost of chemical treatments, verticut, or seeding.

How will a property be Marketed?

Your home will be advertised through our website under “Rental Listings” as well as through most of the major rental advertising sites such as Hot Pads,, Trulia, Zillow, etc. If applicable your home will have a sign in the yard for further advertisement

What is the pet policy?

This will be a decision by the property Owner.

Statistics indicate that 75% of renters of single family homes own pets, a smaller amount in duplexes or apartments. Restricting pets may reduce the number of qualified applicants. It is often preferable to consider allowing pets with an additional non-refundable pet fee, plus an additional charge per month per pet. If you allow pets, the tenants will sign a special addendum stating their obligations which includes treatment for fleas upon termination at the tenant’s expense.

What is the policy on Smoking?

It is common to restrict smoking inside the property. This does not significantly reduce the marketability of the property.

How and when do I receive my proceeds?

Proceeds are distributed from our office on or before the 15th of each month by US mail or direct deposit to your bank account. You may find your statement on our owner portal as well as many other helpful reports, or we can send the statement by US mail.

What happen if a Tenants does not pay the rent on time?

The rent is due on the first of each month and is considered late if not postmarked by the fifth. At that point a $50.00 late fee is assessed to the tenant’s account. Management will contact the tenant to discuss when the payment needs to be paid. If tenant has not paid by the end of the notice period, appropriate action is taken as directed by the owner.

What happens if the Tenants leaves before the end of the lease?

The tenant is responsible for the rent for the term of the lease. If tenants choose to leave prior to the termination date, they forfeit their deposit. Any damages that may incur while the tenant was in the home, will be billed to the tenant. If they do not pay, the matter may be turned over to a collection agency

How is the owner protected for Tenants damaging the property?

The refundable security deposit taken at move-in is usually sufficient to handle the minor damages and necessary cleaning.
Should the tenants leave the property owing more than is covered by the security deposit, they will be billed. If they do not pay, the matter may be turned over to a collection agency

How are repairs to the property handled?

We hold a maintenance reserve for each property and will handle minor maintenance up to that amount. If any maintenance issue goes over and above, you will receive a bid for your approval from one of our approved, licensed and insured vendors.